Items can be returned for a full refund or exchanged within 30 days from the date of purchase, provided they are in new, resalable condition, with original tags and packaging.
Items must be unworn, unwashed, and have their original tags and packaging intact. Items with a missionary's name written on or in them cannot be returned.
No, all clearance/sale items are FINAL SALE.
Items may be returned for in-store credit if they meet return eligibility and requirements. All sales are final after 90 days.
Shoes can be returned or exchanged within 30 days if they have not been worn outside and are in their original packaging.
A $10 fee will be charged for shoes returned without their original box.
Altered suit jackets cannot be returned.
Pants with an altered waist or below a 40" out-seam are not eligible for return. Alteration errors made on our part will be resolved and compensated accordingly.
No, all altered women's items are FINAL SALE.
Shipping
Mail your product to: 940 S 2000 W Suite 120, Springville, Utah, 84663 USA.
Please use the return portal HERE to process returns/exchanges.
Customers are responsible for paying their own shipping costs for returning items.
No, shipping costs are non-refundable.
Orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
Orders selected for "in-store pickup" or "MTC delivery" will be delivered to the chosen location. If you switch to shipping, additional delays may occur, and shipping charges will apply.
No, unfortunately we do not ship internationally.
International shipping costs and customs duties make it impractical for both the company and the missionary.
2-Year Wearproof Guarantee
It is a service designed to repair or replace missionary clothing items purchased from Missionary Mall that have worn out during mission service.
Full-time missionaries who originally purchased the items from Missionary Mall are eligible.
Warranty begins at the date of purchase, not the mission start date.
The guarantee covers Robbins & Brooks, SAS, and Dansko brand products with wear-and-tear damage, such as holes in fabric, leather, soles, or socks, caused by missionary service.
Items damaged due to staining, laundry mishaps, theft, intentional damage, or fashion-grade and clearance/sale items are NOT covered.
No, the guarantee is only for the original purchaser and is NOT transferable.
Items with minor issues like popped seams or loose buttons can often be repaired by the missionary.
Replacements are for items with wear-related holes/damage from everyday missionary service.
In some cases where it is difficult to send replacements items, items can be approved to be repaired by local seamstress or tailor shops, which charge can then be reimbursed.
Please seek approval before sending receipts for reimbursement.
Items that don't meet the full replacement requirements can be replaced at 50% off the original price for current missionaries.
(Ex. a size change due to weight loss/gain).
Yes, but the defective item must be physically returned to Missionary Mall for replacement.
Fill out the form on our website HERE, including your invoice number and photos of the damaged item.
Requests are typically processed within 24-48 hours. Photos are required for every replacement.
Within the U.S., items are sent to the mission office.
We do NOT ship to missionary apartments.
For international missionaries, items can be sent to a U.S. home address for forwarding.
Customers are responsible for all shipping costs.
International shipping costs and customs duties make it impractical for both the company and the missionary.
No, replacements are for use during mission service.
Requests within 90 days of returning home are handled at our discretion.
Missionaries should handle minor repairs like sewing buttons or fixing seams.
Receipts for professional repairs may be reimbursed with prior approval.
To qualify for the 2-Year Guarantee, missionaries must purchase 2 pairs of qualifying shoes. Daily rotation between pairs is essential for durability and foot health.
Shoelaces are NOT covered under the guarantee.
Women's clothing is not covered because it doesn't wear out in the same way as men's. Current and frequent fashion cycles also make replacements challenging.
Items are typically shipped within 1-2 weeks. If an item is discontinued, a similar replacement will be offered.
You'll be contacted to choose between waiting for the item or selecting an alternative.
Refunds & Additional Info
Once we receive and inspect your return, refunds will be issued to your credit card or original method of payment.
We are located in Murray, Orem, and Springville, Utah! Info for all MissionaryMall and SisterMissionaryMall locations, including hours and contact info, can be found HERE on our website.
If you have recently received your mission call, go to MissionaryMall.org/pages/gift, fill out the requested information, and upload a clear, readable image of your call.
There is only ONE upload per missionary.
Once you have submitted your call, please allow 24-48 hours for your submission to be accepted. The reward will be available in the form of points on your account.
Once your submission is approved, points will be uploaded to your account within 1-3 business days.
**This gift only applies to those who have a mission call but have not yet begun MTC training.
