Frequently Asked Questions

What is your Return Policy?

Our return policy for both the MissionaryMall and Sister MissionaryMall can be found here: Return Policy

What is covered under the 2yr. Guarantee?

What is, and is not covered under the 2yr. Guarantee and all other questions can be found here: 2 yr. Guarantee 

Where do I ship my returns?

Please ship your returns to the following address:

Missionary Mall Shipping

940 S. 2000 W. Ste. 120

Springville, UT 84663

How do I get the best fit when buying online?

We've been outfitting missionaries online since 1997! We've learned a couple tricks to make your life easier! Please see our Online Fitting Room

What are your holiday hours?

Thanksgiving day & Christmas Day: CLOSED

Christmas Eve Day & New Years Eve Day: 10a-3p

Halloween, Fourth of July & 24th of July: 10a-5p

New Year’s Day: 11a-6p

General Priesthood Meeting of General Conference: 10a-5p

Black Friday: 9a-5p

What Shipping Service should I use?

UPS and DHL are reliable and efficient. USPS can seem more cost effective, but does not have accurate tracking or delivery notifications, whereas UPS and DHL have guaranteed delivery so you will know exactly when your package will arrive. USPS can get tricky as far as shipping internationally is concerned. They hand off packages to the local post office once they get to a foreign country, so usually the tracking won't work for the final leg of the journey on international shipping.  Packages are then also subject to the problems of the in-country mail service (theft, inspection, delays, etc) where UPS and DHL handle all the packages in house from beginning to end. 

What is the Address for the Missionary Mall?

All of the Missionary Mall's store information including location, hours, and contact info can be found here.

What is the Address for the Sister Missionary Mall?

All of the Sister Missionary Mall store information including location, hours, and contact info can be found here

What is the best email for:

Shipping/ Order Fulfillment Center: shipping@missionarymall.org

Customer Service: customerservice@missionarymall.org

MissionaryMall Manager: josh@missionarymall.org

Sister MissionaryMall Manager: sarah@missionarymall.org

Outlet Store Manager: ashleyc@missionarymall.org

Website Manager: melanie@missionarymall.org

Marketing Manager: mallory@missionarymall.org

Owners: jon@missionarymall.org, jenni@missionarymall.org

For any other inquiries please email: info@missionarymall.org

How do I apply to work at the MissionaryMall, Sister MissionaryMall, or Outlet Store?

Please look at the above directory, and email a copy of your resume and cover letter to the appropriate store manager. Please include why you wold be a good fit for our team in your cover letter. 

Be advised that our sales floor positions do require the applicant to be a Returned-Missionary as to best help the customers prepare. This is job experience we require and is not meant to exclude anyone from being part of the MissionaryMall family.

If you have not had the opportunity to serve a mission, please apply for any of the following position departments: seamstress, receiving, shipping, restocking, social media, purchasing, and modeling.