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Frequently Asked Questions
Returns
What is your standard return policy?
Items can be returned for a full refund or exchanged within 30 days from the date of purchase, provided they are in new, resalable condition, with original tags and packaging.
What does "resalable condition" mean?
Items must be unworn, unwashed, and have their original tags and packaging intact. Items with a missionary's name written on or in them cannot be returned.
Can clearance items be returned?
No, all clearance/sale items are FINAL SALE.
What happens if I return an item after 30 days?
Items may be returned for in-store credit if they meet return eligibility and requirements. All sales are final after 90 days.
What is the return policy for shoes?
Shoes can be returned or exchanged within 30 days if they have not been worn outside and are in their original packaging.
A $10 fee will be charged for shoes returned without their original box.
Can I return altered suit jackets or pants?
Altered suit jackets cannot be returned.
Pants with an altered waist or below a 40" out-seam are NOT eligible for return. Alteration errors made on our part will be resolved and compensated accordingly.
Can altered women's items be returned?
No, all altered women's items are FINAL SALE.
Shipping
Where do I ship my returns?
Mail your product to: 940 S 2000 W Suite 120, Springville, Utah, 84663 USA.
Please use the return portal HERE to process returns/exchanges.
Who is responsible for shipping costs on returns?
Customers are responsible for paying their own shipping costs for returning items.
Are shipping costs refundable?
No, shipping costs are non-refundable.
How long does it take to process my order?
Orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
What is the process for in-store pickup or MTC delivery?
Orders selected for "in-store pickup" or "MTC delivery" will be delivered to the chosen location. If you switch to shipping, additional delays may occur, and shipping charges will apply.
Do you ship internationally?
No, unfortunately we do not ship internationally.
International shipping costs and customs duties make it impractical for both the company and the missionary.
2-Year Wearproof Guarantee
What is the 2-Year Wearproof Guarantee?
It is a service designed to repair or replace missionary clothing items purchased from Missionary Mall that have worn out during mission service.
Read the full 2-Year Wearproof Guarantee HERE.
Who is eligible for the 2-Year Guarantee?
Full-time missionaries who originally purchased the items from MissionaryMall are eligible. Warranty begins at the date of purchase, not the mission start date.
What items are covered under the guarantee?
The guarantee covers Robbins & Brooks, SAS, and Dansko brand products with wear-and-tear damage, such as holes in fabric, leather, soles, or socks, caused by missionary service.
What items are NOT covered under the guarantee?
Items damaged due to staining, laundry mishaps, theft, intentional damage, or fashion-grade and clearance/sale items are NOT covered.
Is the guarantee transferable to another missionary?
No, the guarantee is only for the original purchaser and is NOT transferable.
What qualifies for a repair vs. a replacement?
Items with minor issues like popped seams or loose buttons can often be repaired by the missionary.
Replacements are for items with wear-related holes/damage from everyday missionary service.
In some cases where it is difficult to send replacement items, items can be approved to be repaired by local seamstress or tailor shops, which charge can then be reimbursed. Please seek approval before sending receipts for reimbursement.
How does the 50% Guarantee work?
Items that don't meet the full replacement requirements can be replaced at 50% off the original price for current missionaries.
(E.g. a size change due to weight loss/gain).
Are manufacturer defects covered?
Yes, but the defective item must be physically returned to Missionary Mall for replacement.
How do I submit a replacement or repair request?
Fill out the form on our website HERE, including your invoice number and photos of the damaged item.
Requests are typically processed within 24-48 hours. Photos are required for every replacement.
Where can replacement items be shipped?
Within the U.S., items are sent to the mission office.
We do NOT ship to missionary apartments.
For international missionaries, items can be sent to a U.S. home address for forwarding.
Who pays for shipping costs?
Customers are responsible for all shipping costs.
Why don't you ship internationally?
International shipping costs and customs duties make it impractical for both the company and the missionary.
Can I guarantee all of my clothing right before I come home?
No, replacements are for use during mission service.
Requests within 90 days of returning home are handled at our discretion.
What about minor repairs for popped seams or missing buttons?
Missionaries should handle minor repairs like sewing buttons or fixing seams. Receipts for professional repairs may be reimbursed with prior approval.
What is the Two-Pair Rule for shoes?
To qualify for the 2-Year Guarantee, missionaries must purchase 2 pairs of qualifying shoes. Daily rotation between pairs is essential for durability and foot health.
Shoelaces are NOT covered under the guarantee.
Why isn't there a 2-Year Guarantee for women's clothing?
Women's clothing is not covered because it doesn't wear out in the same way as men's Current and frequent fashion cycles also make replacements challenging.
How long does it take to receive a replacement or repair?
Items are typically shipped within 1-2 weeks. If an item is discontinued, a similar replacement will be offered.
What happens if an item is out of stock or on backorder?
You'll be contacted to choose between waiting for the item or selecting an alternative.
Refunds & Additional Info
How are refunds processed?
Once we receive and inspect your return, refunds will be issued to your credit card or original method of payment.
For items purchased in store and returned online/via mail, please reach out to customerservice@missionarymall.org.
How long does it take to receive my refund?
Refunds are processed immediately after approval, but it may take time for your bank or credit card company to post the refund.
What should I do if I haven't received my refund yet?
First, check your bank account again.
Second, contact your credit card company; it may take time for the refund to be officially posted.
Third, contact your bank, as there may be a processing delay.
If you've done all of this and still haven't received your refund, contact us at customerservice@missionarymall.org.
Are alteration fees refundable?
No, alteration fees are NOT refundable.
What are your different store locations?
We are located in Murray, Orem, and Springville, Utah! Info for all MissionaryMall and SisterMissionaryMall locations, including hours and contact info, can be found HERE on our website.
How do I get $50 towards my mission shopping?
If you have recently received your mission call, go to MissionaryMall.org/pages/gift, fill out the requested information, and upload a clear, readable image of your call.
There is only ONE upload per missionary.
Once you have submitted your call, please allow 24-48 hours for your submission to be accepted. The reward will be available in the form of points on your account.
Once your submission is approved, points will be uploaded to your account within 1-3 business days.
Do you have Gift Cards that I can buy?
Yes! Gift Cards can be purchased online HERE & can be used In-Store and Online.