Hello! First, I want to say that the customer service has been excellent. Second, I just didn't love the dress when I received it. And that's okay! I emailed Missionary Mall to let them know that I will be returning the dress and would like a refund. They emailed me the next business day with instructions on the returning and refunding policy. Very professional! I hope to receive a confirmation that they received the dress and refund would be issued in a timely manner. Thank you! You are all awesome!