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Frequently Asked Questions

What is your Return Policy?

Our return policy for both the MissionaryMall and Sister MissionaryMall can be found here:
Returns

What is covered under the 2yr. Guarantee?

What is and isn't covered by the 2yr. Guarantee, along with additional details, can be found here:
2-Year Guarantee

Where do I ship my returns?

Please ship your returns to the following address:
MissionaryMall Shipping
940 S. 2000 W. Ste. 120
Springville, UT 84663

What is the point system and how does it work?
You can earn points by:
  • Creating an account with us
  • Liking or following our social media accounts
  • Engaging with us on our social media accounts
  • Submitting a video review
  • Giving referrals
  • And more!
You also earn 1 point per dollar that you spend in the store or online once your account is set up.
How do I access my points?
Go to https://MissionaryMall.org/account/login,
or go to MissionaryMall.org and click on the person icon on the top right.
It will ask you to either log in to your account or create an account.
Once you’re in your account, you are able to click the black box in the bottom left corner that says “Check Rewards”.
There, you can see how many points you have and what rewards you can unlock and use towards your mission gear.
Have other questions?
Feel free to reach out to us at points@missionarymall.org, and we can help you with whatever you need!
How do I get $50 towards my mission gear?

Go to MissionaryMall.org/pages/gift, fill out the requested information,
and submit a clear, readable photo of your call.
This gift only applies to people who have a mission call but have not yet begun MTC training.
Once you’ve submitted your call, please allow 24-48 hours for your submission to be accepted, especially over weekends.
The reward will be available in the form of points on your account on MissionaryMall.org.
Also, feel free to share this link with any other recently called missionaries you may know!

How do I get the best fit when buying online?

Check out our our Online Fitting Room!
We've been outfitting missionaries since 1997.
Since then, we've learned a couple of tricks to make your life easier when ordering clothing online!

What are your holiday hours?

Thanksgiving day & Christmas Day: CLOSED
Christmas Eve Day & New Years Eve Day: 10a-3p
Halloween, Fourth of July & 24th of July: 10a-5p
New Year’s Day: 11a-6p
General Priesthood Meeting of General Conference: 10a-5p
Black Friday: 9a-5p

What Shipping Service should I use?

UPS and DHL are the most reliable and efficient.
USPS can seem more cost effective, but does not have accurate tracking or delivery notifications, whereas UPS and DHL have guaranteed delivery, so you know exactly when your package will arrive.

USPS can be tricky as far as shipping internationally is concerned; USPS hands off packages to the local post office once they get to a foreign country, hence shipment tracking usually won't work for the final leg of the journey on international shipping.
Packages are then also subject to the problems of the in-country mail service (theft, inspection, delays, etc), whereas UPS and DHL handle all packages in-house from start to end.

Where are the stores located?

Info for all MissionaryMall stores, including location, hours, and contact info, can be found here:
Stores/Contact

What is the best email for...

Shipping/Order Fulfillment Center: shipping@missionarymall.org
Customer Service: customerservice@missionarymall.org
MissionaryMall: elders@missionarymall.org
Sister MissionaryMall: sisters@missionarymall.org
Outlet Store: outlet@missionarymall.org
Website Manager: aaron@missionarymall.org
Marketing Manager: lauren@missionarymall.org
Owners: jon@missionarymall.org, jenni@missionarymall.org
For any other inquiries please email: info@missionarymall.org

How do I apply to work at the MissionaryMall, Sister MissionaryMall, or Outlet Store?

Please refer to the above directory, and email a copy of your resume and cover letter to the appropriate store.
Please include why you believe you would be a good fit for our team in your cover letter.
Be advised that our sales floor positions do require the applicant to be a returned missionary, as the experience is needed to assist customers.
This is job experience we require, and is not intended to exclude anyone from being part of the MissionaryMall family.
If you have not had the opportunity to serve a mission, you may still apply for positions in any of our departments: alterations, receiving, shipping, warehouse, restocking, social media, purchasing, or modeling.